Our Current Affiliations Include:

• Greater New England Minority Supplier Development Council (GNEMSDC) Certified
• State Office of Minority and Women Business Assistance (SOWMBA) Certified
• New England Direct Marketing Association (NEDMA) Member
• Greater Boston Advertising Club (Ad Club) Member
• Minority Business Enterprise Input Committee (MBEIC) Member

Collectively we continue to service a very impressive customer base within the supply chain management process (see pages 36 and 37). The Blount Group will continue its mission in maintaining and building a strong, efficient and reliable minority enterprise, serving both national and international business.

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The Blount Group Workflow

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Account Management Structure / Service Commitments

Customer Service is a top priority at The Blount Group. This is what separates us from the competition. The Blount Group has been providing outstanding service levels since the inception of our company. It is our willingness to exceed expectations and to provide the dedication necessary for our client's success. The Blount Group has enjoyed strong long-term relationships with our customers due primarily to our ability to consistently uphold our service commitments.

The Blount Group will provide you with a best-in-class account management structure with dedicated qualified personnel for all fulfillment and printing requirements.

Standard Account Management Structure: (This may vary depending on size of account)

Account Manager	Duties: Set-up and manage all program procedures and time lines. Responsible for all high-level requirements and to ensure commitments and service levels are met and maintained. Shared with a minimum of 8 years related experience.
Customer Service Rep	Duties: Maintain all daily functions and activities to include: Order processing, inventory maintenance, purchase order maintenance, day-to-day correspondence with client and any special daily requirements. Dedicated with a minimum of 4 years related experience.
CSR Backup	Duties: Assist the Account Manager and CSR as required. Shared Minimum 2 years related experience.
Production Manager	Duties: Oversee and maintain all production functions and print related services. Will be familiar with all aspects of the program and related materials. Shared.
Information Technology	Duties: Our IT services support all of fulfillment, online ordering, and printing processes. These serviced include web development, data integration, and file transfer, software quality assurance, research and development, and business intelligence. Shared minimum 12 years related experienced.
Print Manager	Oversee and maintain all print functions and related services. Will have overall responsibility for scheduling, ensuring 100% quality assurance and client satisfaction. Shared.
Quality Control	Duties: Responsible for QC checks through out the Supervisors production process. Inspect and note any errors and to maintain accurate reporting. Shared.
Table Supervisors	Duties: Maintain all production functions and related services. Will be familiar with all aspects of the program and related materials. Offer assistance to the Production Manager as needed. Dedicated minimum 5 years related experience.
Pick-and-Pack Manager	Duties: Oversee and maintain all pick-and-pack order processing. Will be familiar with all aspects of the program and related services. Shared minimum 5 years related experience.
Pick-and-Pack Staff	Duties: Maintain all daily order processing. Will be familiar with all aspects of the program and related materials. Dedicated minimum 2 years experience.